Terms of Service

Article 1 (Purpose)

These Terms set out the rights, obligations, and responsibilities of HEY JAMES Inc. (the "Company") and the users in connection with the fingr AI video creation and AI app creation services (the "Service") provided by the Company, along with other necessary matters.

Article 2 (Definitions)

The following definitions apply in these Terms.

1. "Service" means the following two functions provided by the Company together:
   • AI video creation: AI script generation, TTS narration, AI image generation, slide / video composition, and subtitle generation.
   • AI app creation: a feature in which the Company uses AI to build and modify a web app based on the ideas and requests the user writes in plain language, and runs the resulting app on the Company's servers (the app build subscription; see Article 9).
2. "User" or "Member" means a person who agrees to these Terms, completes account registration, and uses the Service.
3. "Credits" means the virtual settlement units that are charged or granted for use of the Service, classified as follows:
   • Subscription credits: credits granted monthly (or annually) under the subscription plan.
   • Purchased credits: credits bought separately.
   • Welcome credits: credits that were granted free of charge to users who signed up before October 14, 2026 (no longer granted to new sign-ups).
4. "Content" means videos, scripts, slides, voices, subtitles, and the source code, data, and assets of any AI-generated app produced through the Service.
5. "Voice profile" means a voice used to generate TTS narration, including preset voices and cloned voices generated from voice samples uploaded by the user.
6. "Subscription plan" means a paid usage right that grants credits and access to the Service for a defined period.
7. "Project" means a unit of work the user creates inside the video creation feature to produce a video.
8. "Billing key" means the payment authentication credentials registered through Toss Payments or Polar for auto-billing.
9. "Generated app" means a web app built by AI from the user's idea and run by the Company, including both apps built under the app build subscription (Article 9) and apps built with the previous credit-based method (Article 13).
10. "Workspace" means an isolated working area on the Company's servers where the source code, database, and logs of a single generated app are stored.
11. "Development mode" means the default operating mode of a generated app, in which the app is automatically suspended after a period of inactivity to control resource usage.
12. "Production mode" means the former paid add-on that kept a credit app (Article 13) running 24/7; no new activations are accepted since credit-based app creation ended on October 16, 2026.
13. "Custom domain" means a domain owned or leased by the user (e.g., myservice.com) that is connected to a generated app.
14. "Free trial" means the one-time trial usage right that was granted to new sign-ups under credit-based app creation (Article 13).
15. "Request" means, under the app build subscription, a plain-language description the user sends of what they want added to or changed in their app. Requests are of two kinds:
    • Bug fix: a Request to fix something already built that does not work as originally intended.
    • Feature change: a Request to add a new feature, or to change how an existing feature, screen, or behavior works.
16. "Deliverables" means everything the Company builds for the user's app under the app build subscription, including source code, screens, documentation (including test account instructions), and database structure.

Article 3 (Company information)

Article 4 (Effect & changes to the Terms)

1. These Terms take effect by being posted on the Service screen or otherwise notified to users.
2. The Company may amend these Terms within the scope permitted by applicable law, and will post any amendment within the Service at least 7 days before its effective date.
3. For amendments unfavorable to users, the Company will give notice at least 30 days in advance and will also notify users individually by email.
4. Users who do not agree to amended Terms may terminate the user agreement. If a user does not express refusal within 30 days from the notice, the user is deemed to have agreed to the amendment.

Article 5 (Forming the user agreement)

1. The user agreement is formed when a user agrees to these Terms and the Privacy Policy, applies for membership, and the Company accepts the application.
2. Sign-up is available with email and password, or via Google social login.
3. For email sign-up, the email verification step must be completed before the Service can be used normally.
4. The Company may refuse sign-up — or terminate the agreement after the fact — in any of the following cases:
   • The user provided false information.
   • The user is under 14 years old.
   • The user has previously had Service access restricted for violating the Terms.
   • The user signed up multiple times in a short period from the same IP address or using disposable email domains (suspected abuse).
   • The sign-up was attempted via bots or automation tools.
   • There is a technical impediment.
5. For sign-ups suspected of abuse, the Company may temporarily suspend the account, conduct an operator review, and then either resume access or impose a permanent block.

Article 6 (Restriction for users under 14)

1. The Service is available only to users aged 14 or older.
2. If a user under 14 is found to have signed up, the Company will immediately delete the relevant account and destroy the related personal data.

Article 7 (Account management)

1. Users are responsible for managing their own account information (email, password, etc.).
2. Users may not share, transfer, or lend their account to third parties.
3. If the registered information changes, the user must update it immediately on the profile page.
4. The user is responsible for damage caused by careless password management, account sharing, or similar acts.
5. If unauthorized use of an account is detected, the user must promptly notify the Company.

Article 8 (Service contents)

The main contents of the Service are as follows:

1. AI video creation

1. AI script generation: AI generates a video narration script based on the topic and conditions entered by the user.
2. TTS narration: Converts the generated script into voice.
3. Voice cloning: Generates a personalized voice profile from voice samples uploaded by the user.
4. AI image generation: AI generates B-roll images for use in videos.
5. Slide / video composition: Combines script, voice, image, and subtitles into a final video.
6. Subtitle generation: Automatically generates subtitles aligned with the narration.

2. AI app creation

7. Design: The app's screens are drawn first from the idea the user writes, and the user can revise them while viewing them. This step is free.
8. Building & changing the app: When the user sends a request, the Company uses AI to build or modify a working app and, after review, delivers the result (a test address, test account, and description) (see Article 9).
9. App hosting: The app is run on the Company's servers at an address assigned by the Company (e.g., fp-xxxx.apps.fingr.io) (see Article 10).
10. Code download & migration: While subscribed, the user can download the app's source code, and can have the app moved to a server in their own name using app credits (Articles 10 and 12).

The Service is provided using third-party AI services (Anthropic's Claude and Claude Code; MiniMax and FAL.ai for video creation; etc.) and payment processors (Toss Payments, Polar). Service quality, speed, and availability may vary depending on the circumstances of those external providers.

Article 9 (App build subscription)

1. The "app build subscription" means a service in which the User pays a monthly subscription fee per app, and the Company builds and modifies the app with AI (Anthropic's Claude and Claude Code) according to plain-language requests (each a "Request"), delivers the result, and runs the resulting app on the Company's servers. Results built by AI are delivered as soon as they are ready, without being checked by a person at the Company.
2. First Request free: The first Request for the first app a User asks us to build is built and delivered without a separate payment. Before first starting to plan an app, the User verifies a mobile number once (one account per number) and receives 50 welcome credits (valid for 1 year). An app's first Request is settled after the result is ready based on the AI cost it actually used (5 credits per US dollar, rounded), only up to the User's remaining credits; any shortfall is not charged. AI costs used during planning and design (survey, market research, screen changes, etc.) are calculated at 10 credits per US dollar (rounded on a running total) and deducted each time they are used; the expected credits for each step are shown on screen in advance, and a step does not start if the remaining credits are less than expected. If the remaining credits are below the low end of the first Request's expected credits, building does not start; if they are below the high end, the core features are built first and the remaining features are offered, with their credits, as follow-up Requests. The free build is limited to one app per account; for any app requested after that, building starts once the User picks a plan. The User decides whether to subscribe after seeing the result; if the User does not subscribe, no fee is charged. A free result that is not subscribed to (the app and its data) is kept with no set time limit. A free app pauses when no one is using it and turns back on when someone visits, and a notice about the Company's service is shown at the top of its screens. However, if the User does not log in to the Service for 30 days, the Company may delete the free result (with email notice about a week before deletion).
3. Plans: The plan is as follows. Prices are per app, per 30 days. KRW prices include VAT.

   Plan	Price (30 days)	Requests	Payment
   Upgrade (per app)	KRW 49,000 (VAT included) / $49	The app stays on, no notice about the Company's service is shown, and the User may connect their own domain. App credits are not included and are bought separately	Card auto-pay

4. App credits: Requests after the first are built with app credits. When a Request comes in, the Company, without distinguishing bug fixes from new features, estimates with the help of AI how much the Request will change and, before building, tells the User what will change and how many credits it takes (at most: small fix 5 · regular change 10 · one feature 30 · big feature 40). Credits are deducted only when the User agrees by pressing "Build". When the result is ready, the Company settles the Request based on the AI cost it actually used (10 credits per US dollar, rounded, at least 1 credit) and returns the difference from the quote; it never deducts more than the quote. If automatic building does not finish, the deducted credits are returned. App credits are pooled per account and can be used in any of the User's apps. They are bought for the account in units of 100 credits (KRW 100,000 / $100, VAT included), even without an app; purchased credits are valid for 1 year from purchase (any remaining after that expire) and cannot be transferred to another person. The User may set credits to be bought automatically with the registered card when the balance falls to a chosen level (up to 3 times every 30 days). Apps show a “Made with fingr” badge; it cannot be turned off on free apps, and the User can turn it off on upgraded apps. When someone who signed up by tapping the badge makes their first payment (excluding $0 payments, once per person), the User who owns that app receives 10% of that payment as app credits (1 credit per $1 / KRW 1,000, rounded), usable for 1 year from receipt. Payments by the User's own accounts or accounts signed up from the same location are excluded, and the Company may reclaim credits obtained by improper means. Invite credits (for a member invite, given when the invited person first upgrades an app; for a creator link, when the person who signed up receives their first result) are valid for 1 year from the day they are given, and the Company may take back any obtained by improper means such as one person creating multiple accounts. Moving to the User's own server (Article 12) takes 200 credits. For an upgraded app, iPhone and Android app code (code that wraps the web app as a phone app) takes 100 credits per platform the first time; downloading it again for the same app takes no credits. The User lists and submits the app to app stores (App Store, Google Play) with the User's own developer accounts, and because each store decides its own review, these credits are not refunded if a review is not passed. If the User disagrees with the size assessment, the User may cancel the Request with "Cancel" or raise an objection with customer support.
5. Delivery of results: The Company aims to deliver the result of each Request within 24 business hours (excluding Saturdays, Sundays, and public holidays in the Republic of Korea; Korea time), and most Requests are delivered much sooner through automatic building (usually within a few minutes). Large Requests that are difficult to handle at once may be split up and delivered in sequence. If a Request is unclear, the Company may ask the User questions before building. While the Company is waiting for the User's answer, or while a Request is under review or held, the 24-hour clock is paused; a new 24 hours starts when the answer is received or work resumes.
6. Upgrade card auto-pay: When the User registers a card, the fee for the first 30 days is charged immediately, and the same card is then charged automatically every 30 days. KRW payments are processed by Toss Payments and USD payments by Polar (Polar Software Inc., acting as merchant of record); the Company does not store card numbers. If an automatic payment fails, the Company notifies the User and retries the payment once a day; if payment has still not gone through 2 days after the end of the usage period, the service is paused.
7. When automatic building does not finish: If the AI cannot finish a Request, the Company automatically builds the same Request again at no extra charge (up to 2 times per Request). If it still does not finish, a Company staff member reviews it, and the Company tells the User so and, within 2 business days, gives the result or next steps. The app stays as it was before the Request, and the credits for that Request are returned.
8. Customer support: For problems the AI does not manage to fix, the User may contact customer support (“Ask our team” in the support chat), and the Company will look into it and reply. From October 19, 2026, the Company no longer accepts new requests for fixes by hand (KRW 199,000 each). Requests made before that date are handled as before (the Company tells the User the expected completion time), and if the Company cannot fix the problem, that payment is cancelled in full. The Company does not accept bank transfers.
9. Demo apps: A demo app that the Company builds and sends in advance is turned off after the stated period (7 days); if the User subscribes within that period, it continues to run at the same address.
10. Prices and the number of Requests may be changed after advance notice under Article 4, and changes do not apply to usage periods already paid for.

Article 10 (App hosting & data)

1. Hosting included: Subscribed apps run on the Company's servers in the Republic of Korea at an address assigned by the Company (e.g., fp-xxxx.apps.fingr.io). This address is the real service, not just a preview: the User may share it with the User's own customers and run the app for real. Server costs are included in the subscription fee and are not charged separately. The Company is responsible for server management, security updates, and incident response.
2. Resource limits: Each app is allocated server resources (memory, processing capacity, and storage) within a range set by the Company. If traffic grows substantially and a larger server is needed, the Company will notify the User in advance and agree on the approach and cost with the User; the Company will not charge additional fees without the User's consent.
3. External service keys: To actually connect external services such as payments, text messaging, or maps, the User must enter keys issued directly to the User by those providers. Keys entered are stored encrypted and placed only in the User's app, and after saving, only the last 4 characters are ever shown again. Usage fees for external services are paid by the User directly to those providers.
4. When the service is paused: If the service is paused because the subscription ends or payment fails, the app is turned off and visitors are shown a notice page. The Company keeps the app and its data for 30 days from the date of pausing; if the User subscribes again within that time, the app is turned back on at the same address. If the User asks within these 30 days, the Company will provide the app's source code and data. After 30 days, the Company may delete the app and its data (with an email notice about a week before deletion), and deleted apps cannot be restored.
5. Code download: While subscribed, the User may download the latest source code from the app page at any time. We recommend that the User download and keep any data that needs to be preserved.
6. Data in the app: With respect to data accumulated in the app, such as the User's customer information, the User must comply with applicable law as the personal information controller, and the Company stores and processes such data on its servers as the User's processor. If the User wishes to handle sensitive information (such as health or medical information) or information that requires separate certification under law, the User must consult the Company in advance.

Article 11 (AI feature usage fees)

1. Features in which AI does work inside the app (e.g., summarizing text, automatic replies, image analysis) incur usage fees from AI providers, and these are not included in the subscription fee. The AI costs of building and modifying the app are included in the subscription fee.
2. Before turning on such a feature, the Company informs the User of the expected cost and a monthly cap and obtains the User's consent. No AI usage fees are charged before consent.
3. AI usage fees are calculated as twice the actual cost the Company pays to the AI provider and are billed monthly. If a month's usage fees reach the agreed cap, the Company may pause the feature for the rest of that month or ask the User to adjust the cap.
4. Until the app is moved to the User's own server, AI features inside the app run through the Company's AI account (Anthropic). Input from the app's users (the User's customers) that the AI processes is therefore sent to Anthropic (USA), and the User should inform its customers of this and obtain their consent where required.
5. After the app is moved to the User's own server under Article 12, an AI account in the User's name is connected and the User pays usage fees directly to the AI provider.

Article 12 (Moving to the user's own server & domain connection)

1. Subscribed Users may ask, for 200 app credits, for their app to be moved to a server account in their own name (e.g., DigitalOcean). The User creates the account following the Company's guidance and enters an access token for the connection, and the Company moves the app and its data. If the User disconnects before the move, the credits are returned.
2. After the move, server costs, AI usage fees, and external service fees are paid by the User directly to each provider. While the subscription continues, the Company remains responsible for changes (with app credits) and deployment on the moved server.
3. The User may connect a domain they lawfully own (e.g., myservice.com) to the app. The User warrants that the connected domain is their own and will not be used for illegal content or to infringe third parties' trademarks or similar rights, and the Company may disconnect any connection that violates this.
4. If the Company receives account credentials for the connection (such as a DigitalOcean personal access token), it stores them encrypted and uses them only for migration and deployment; the User may disconnect at any time by revoking the token.

Article 13 (End of credit-based app creation — previous service)

1. This Article and Articles 14 and 15 concern the previous service. They apply only to users who still have apps created with the credit-based method ("credit apps") or who continue to use the video creation features; app credits for the app build subscription (Article 9) are separate from the credits in these Articles.
2. Credit-based app creation (building an app from an idea and editing it with credits), production mode, and domain connection requests ended on October 16, 2026. A remaining credit app stops if there is no human traffic for 10 minutes after the last visit; if it stays stopped for 7 days, the app and its data are permanently deleted, and a notice email is sent 1 day before deletion. Automated traffic such as bots and crawlers does not count as human traffic.
3. Apps can be built through the app build subscription (Article 9).

Article 14 (Credit system — previous service)

1. Costs from AI API calls are deducted in credits when the Service is used. Deductions apply to video creation features (script generation, TTS, image generation, etc.); app credits for the app build subscription follow Article 9.
2. Credit validity periods are as follows:
   • Welcome credits (already granted): 1 year from the date granted.
   • Subscription credits: until the end of the relevant subscription period (no carry-over).
   • Purchased credits: 1 year from the date of purchase.
3. Credits are deducted from subscription credits first, and then from those expiring soonest.
4. Credits cannot be transferred to others and are not refundable in cash.
5. Expired credits are automatically forfeited and cannot be restored.

Article 15 (Credit subscription plans & auto-billing — previous service)

This Article applies to users already using the previous service — video creation and credit subscriptions. Pricing and payment for the app build subscription are governed by Article 9.

1. The Company offers the following subscription plans:

   Plan	Credits	Monthly	Yearly
   Starter	15,000	$9.90	$99
   Pro	45,000	$29.90	$299
   Business	150,000	$99.90	$999

2. Subscription payments are processed via billing-key-based auto-billing in KRW through Toss Payments. USD payments for credit subscriptions are no longer accepted.
3. Subscriptions are renewed automatically on the expiry date, with email notice 7 days in advance.
4. Additional credits may be purchased separately in 10,000-credit increments ($10 or ₩10,000 minimum), and custom amounts are supported.
5. Payment methods are credit or check cards; the registered card may be changed in the user's profile.

Article 16 (Subscription cancellation)

1. Users may cancel a subscription at any time. Cancellation disables auto-renewal, and the Service may continue to be used until the paid subscription period expires.
2. After cancellation, the subscription may be reactivated until the expiry date.
3. Credits remaining at the time of cancellation can be used until the subscription expires.
4. Cancelling the app build subscription: An upgrade can be cancelled at any time under "Card & receipts" on the app screen; the User may keep using it until the end of the period already paid for, and will not be charged after that. The cancellation can be undone before the period ends. There is no cancellation fee. Purchased app credits stay in the account for 1 year from purchase, regardless of cancellation.
5. Deleting an app: The User may delete an app at any time from the app screen. Deleting an app immediately ends its automatic payments, and the remaining period already paid for is not refunded. A deleted app, its data and external service keys cannot be restored. App credits and payment records remain in the account.

Article 17 (Withdrawal & refunds)

1. Withdrawal: Users may withdraw the subscription within 7 days of the payment date. However, if any credits have been used, the digital content is deemed to have been consumed and withdrawal is restricted.
2. Refund processing: Where withdrawal is permitted, the full payment amount will be refunded to the original payment method within 3 business days.
3. Mid-term cancellation of yearly plans: If a user cancels a yearly plan mid-term, the period used will be calculated at the standard monthly rate, and the remaining balance will be refunded.
4. No refund for production mode: Credits already deducted for production mode of credit apps (ended October 16, 2026) are not refunded.
5. Non-refundable items: Credits granted free of charge (including welcome credits already granted), the free trial, and the free first Request under the app build subscription are not refundable.
6. App build subscription refunds: For an upgrade, if it is within 7 days of the payment date and no new Request was sent in that period, the full payment is refunded. After 7 days, server operation is considered to have started and the remaining period is not refunded. Purchased app credits are refunded in full if requested within 7 days of purchase and none have been used; after that, unused credits are refunded pro rata less 10%. However, if the Company fails to deliver the result of a Request for its own reasons, the credits used for that Request are returned and the unused period is refunded.
7. Refunds on account suspension: If the Company suspends an account for violating Article 19, automatic billing for upgraded apps is cancelled and the unused days of the last payment are refunded pro rata, by day, to the original payment method.
8. AI feature usage fees: AI feature usage fees already incurred (Article 11) are not refunded.
9. Refund requests can be sent to customer support at james@heyjames.ai.

Article 18 (Voice cloning conditions)

1. Voice cloning is a feature that sends voice samples uploaded by the user to a third-party API provider (MiniMax) to generate a voice model.
2. By using voice cloning, the user agrees to the following:
   • Only the user's own voice — or a voice for which the user holds lawful rights — will be uploaded.
   • Uploaded voice data is transmitted to MiniMax servers located overseas (China).
   • The Company will not use the user's voice data for any purpose other than providing this Service.
3. All legal liability arising from uploading another person's voice without authorization rests with the user.
4. Use of voice cloning for malicious purposes — including deepfakes, impersonation, and fraud — is prohibited; violations result in immediate suspension of Service access.

Article 19 (User obligations & prohibited acts)

Users must not engage in any of the following acts.

General prohibited acts

1. Registering false information.
2. Misappropriating another person's information.
3. Misuse of the Service via automation tools, crawling, etc.
4. Multiple sign-ups from the same IP or via disposable email domains.
5. Acts that interfere with the stable operation of the Service.
6. Infringing the intellectual property rights of the Company or third parties.

AI video creation prohibited acts

7. Generating illegal or harmful content (pornography, child exploitation material, hate speech, etc.).
8. Generating content that infringes the portrait rights or personality rights of others.
9. Using the Service to generate or distribute false information or fake news.
10. Cloning another person's voice without authorization.
11. Impersonating another person by abusing deepfakes.
12. Reverse-engineering or bypassing the API.
13. Spam or abuse via mass automatic generation.

AI app creation & operation prohibited acts

14. Hosting or distributing illegal content (pornography, child-exploitation material, gambling, narcotics, etc.) through a generated app.
15. Operating malware, phishing sites, spam senders, cryptocurrency miners, or other malicious code through a generated app.
16. Hosting third-party copyrighted works in volume without the rights-holder's consent.
17. Abnormally occupying or exhausting the Company's resources (for example, intentional infinite loops, self-calling traffic to inflate metrics, or workloads that affect other apps or users).
18. Attempting, via change requests, code changes that would constitute any of the prohibited acts in items 1-17.
19. Connecting a domain not lawfully owned by the user as a custom domain.
20. Intentionally crafting prompts to circumvent these Terms or the policies of the underlying AI API providers.
21. Sending app build Requests that try to override the instructions given to the AI, get around security safeguards, extract information from the Company's servers or other users, or make the AI build an illegal or harmful app.

The Company automatically reviews app build Requests before passing them to the AI, and does not build Requests that fall under item 21. If the same user keeps sending such Requests (3 or more within 30 days), the Company may limit the account. While limited, only starting new apps, change Requests and payments are paused; logging in, running existing apps and downloading code still work. The Company emails the reason and the Requests in question, and the user may respond within 14 days. The Company reviews the response and either lifts the limit or suspends the account; if there is no response by the deadline, the account is suspended. However, where a violation is clear and urgent — such as actually trying to break security or extract other users' information — the Company may suspend the account immediately without prior notice and accepts objections within 14 days after the suspension. A suspended user is logged out immediately and their apps are stopped; for upgraded apps, the unused part of the paid period is refunded pro rata under Article 17. The account is then handled under Article 23.

For violations, the Company may, after prior notice, restrict or suspend Service access or terminate the user agreement. However, in urgent or clearly violating cases (e.g., hosting illegal content, operating malware), the Company may suspend the app or account immediately and without prior notice.

Article 20 (Content copyright & usage rights)

1. Rights to source materials the user provides (video topic / research notes, app idea / Request text, attachments, etc.) belong to the user.
2. Ownership of app build subscription Deliverables: Ownership of, and the economic rights in the copyright to, the Deliverables (Article 2) the Company builds for the user's app under the app build subscription pass to the user when the user pays the subscription fee for that app. Deliverables built after that payment pass to the user when delivered. The user may freely modify the Deliverables, run them on another server, use them in their business, and transfer them to third parties.
3. Rights the Company keeps: Components, templates, methods, and know-how that the Company already had or uses across many apps, and open-source software, are not transferred even if they are included in the Deliverables. The Company may keep using them to build other apps, and the user may use them inside the user's own app free of charge and without time limit. Open-source software is subject to its own licenses.
4. Company use of Deliverables: The Company handles the user's Deliverables and app data only as needed to provide the Service, such as hosting, modifications, and incident response. The Company shows the user's app publicly as an example of its work (portfolio) only with the user's consent.
5. Video and credit app outputs: For content generated by AI in the previous services — video creation and credit apps (Article 13) — (scripts, images, voices, subtitles, and app source code, data, and assets), the Company grants the user a non-exclusive usage right, including for commercial use. The Company may use such outputs internally to provide, improve, and monitor the Service, and will not disclose or resell them externally without the user's separate consent.
6. The copyright status of AI-generated outputs is unsettled under current law and may change as relevant laws evolve. The Company transfers or grants the above rights to the user to the extent permitted by law.
7. Restrictions under the terms of third-party AI service providers (Anthropic, MiniMax, FAL.ai) may apply.
8. Responsibility for the copyright, portrait rights, and similar rights of audio files, images, and text uploaded by the user rests with the user.
9. Code download: While subscribed to the app build subscription, the user may download the latest source code from the app page at any time.

Article 21 (AI output disclaimer)

1. The Company does not guarantee the accuracy, suitability, or legality of content generated by AI.
2. AI may generate information that differs from fact ("hallucination"); the Company is not responsible for this.
3. The user is responsible for reviewing and verifying generated content before using it.
4. If a dispute with a third party arises from generated content, responsibility rests with the user who used that content.
5. The Company does not guarantee the naturalness or accuracy of TTS voices, nor the quality of AI images.
6. The Company makes no warranty whatsoever regarding the security, correctness, performance, scalability, fitness for a particular purpose, or external dependencies of AI-generated app code. Before using a generated app for production use, the user is responsible for personally reviewing and testing the code and behavior.
7. Primary responsibility for protecting personal data, payment information, and other sensitive data of the user — or of that user's end users — that is processed or stored by a generated app rests with the user operating that app.

Article 22 (Service changes / interruption / termination)

1. Service changes: When operationally or technically necessary, the Company may change all or part of the Service, with at least 30 days' prior notice for material changes.
2. Temporary interruption: The Service may be temporarily interrupted due to scheduled maintenance, system failure, third-party API failure, force majeure, or similar causes.
3. Termination of Service: If the Company terminates the Service, it will give notice at least 60 days in advance and refund any unused paid credits and the remaining period of any app build subscription. Until termination, users will be given a reasonable window to download the source code and data of any generated apps.
4. If a third-party external service (Anthropic, MiniMax, FAL.ai, Toss Payments, Polar, Let's Encrypt, etc.) suspends its service, the related feature may be temporarily limited; the Company will use reasonable efforts to arrange alternatives.

Article 23 (Termination of the user agreement)

1. Termination by user: Users may terminate the user agreement at any time by deleting their account on the profile page.
2. Termination is handled as follows:
   • Personal data is destroyed immediately, except for items that must be retained under applicable law.
   • Video projects and generated video content are retained for 30 days after withdrawal and then destroyed.
   • Generated apps (paid and free apps, and credit apps) are stopped as soon as the user withdraws, and their source code, database, and logs are deleted and cannot be restored. If preservation is needed, the user should download the code and data before withdrawing.
   • If an app build subscription is still active, its auto-pay is cancelled on withdrawal.
   • Cloned voice profiles are deleted immediately.
   • Remaining credits are forfeited; refunds for paid purchased credits follow Article 17.
3. Termination by Company: If the user violates the prohibited acts in Article 19, the Company may terminate the user agreement after prior notice. In urgent or clearly violating cases the Company may terminate immediately without prior notice; in such cases all apps owned by the user are suspended at once and permanently deleted after 30 days.

Article 24 (Damages & liability)

1. If the Company causes damage to a user through willful misconduct or gross negligence, the Company will compensate that damage.
2. The Company's liability for damages is capped at the total Service fees the user paid to the Company over the prior 12 months.
3. The Company is not liable in any of the following cases:
   • Service interruption due to force majeure such as natural disasters or war.
   • Failure attributable to a third-party external service (Anthropic, MiniMax, FAL.ai, Toss Payments, Polar, Let's Encrypt, etc.).
   • Service interruption attributable to the user.
   • Damage related to credits granted free of charge (such as welcome credits already granted), the free trial, and the free first Request.
   • Loss of data deleted after the retention periods in Article 10(4) and Article 13(2) have passed, where the user neglected to download it in advance.
   • Temporary service interruption caused by the service being paused due to non-payment under Article 9, where the user received the advance notice email but did not complete payment.
   • Damage suffered by an end user of an app the user operates — or by a third party — as a result of security vulnerabilities, data leakage, or feature errors in that app.
   • Temporary connection issues caused by DNS misconfiguration, domain-registrar policies, or delays in SSL certificate issuance for a custom domain.
4. If the Company or a third party suffers damage attributable to the user, the user must compensate that damage. In particular, where an app the user operates causes damage to the Company or a third party through any of the prohibited acts in Article 19, the user is responsible for full compensation.

Article 25 (Governing law & jurisdiction)

1. The interpretation and application of these Terms is governed by the laws of the Republic of Korea.
2. For any dispute arising from use of the Service, the Seoul Central District Court has jurisdiction as the court of first instance.

Article 26 (Dispute resolution)

1. Disputes related to use of the Service should first be addressed through the Company's customer support (james@heyjames.ai).
2. If the parties cannot resolve the dispute, resolution may be sought through any of the following bodies:
   • Korea Fair Trade Commission consumer dispute mediation
   • Korea Consumer Agency dispute relief (1372 from anywhere in Korea)
   • Electronic Commerce Dispute Resolution Committee
   • Personal Information Dispute Mediation Committee (1833-6972 from anywhere in Korea)

Article 27 (Supplementary provisions)

1. These Terms take effect on November 16, 2026 (notice date: October 16, 2026, with individual notice by email). They also apply from the effective date to users who started an app build subscription before the effective date; fees for usage periods already paid for do not change.
2. However, the provisions on the app build subscription (the definitions in Article 2 relating to app building, bug fixes and feature changes; Articles 9 to 12; Article 17(6) and (7); and the part of Article 20 on app build subscription Deliverables) apply immediately from the notice date, October 16, 2026. These provisions concern a newly launched service, and as no user was using the app build subscription on the notice date, no user is disadvantaged by this.
3. The revision announced on October 16, 2026 (originally to take effect on October 23, 2026) is replaced by these Terms. The previous Terms of Service (effective April 30, 2026) continue to apply until the effective date and are replaced by these Terms from that date.
4. The key changes compared with the previous Terms are:
   • New app build subscription (Article 9): subscription per app in 30-day periods, first Request free (one app per account, additional notice on October 17, 2026), app upgrades (KRW 49,000 / $49, card auto-pay) and account-wide app credits (100 credits for KRW 100,000 / $100, valid 1 year), target of delivering results within 24 business hours
   • Results delivered right away and customer support (Article 9, additional notices on October 16 and October 19, 2026): AI results are delivered without a staff check; if automatic building does not finish, up to 2 free automatic rebuilds per Request, then a staff review with a reply within 2 business days; problems the AI does not fix go to customer support. New requests for fixes by hand (KRW 199,000 each) are no longer accepted from October 19, 2026
   • App credits (Article 9): the most credits a Request can take are quoted, with what will change, before each Request (bug fixes included) and deducted only on agreement; when the result is ready the Request is settled at the AI cost it actually used (10 credits per US dollar, rounded, at least 1) and the difference is returned; everything is returned if the build fails
   • Phone check and welcome credits (Article 9): verifying a mobile number once before first starting to plan an app (one account per number) gives 50 credits (valid for 1 year); an app's first Request is settled after the result is ready at the AI cost it actually used (5 credits per US dollar), only up to the remaining credits, with no charge for any shortfall; AI costs from planning and design (10 credits per US dollar, expected credits shown in advance) are deducted each time they are used; if credits run short, the core features are built first and the rest are offered as follow-up Requests
   • App hosting and data (Article 10): server costs included in the subscription, the hosting address may be used as the real service, and if the service stops the app and its data are kept for 30 days and may then be deleted, with code and data available on request during that time.
   • Ownership of Deliverables (Article 20): ownership of, and the economic rights in, app build subscription Deliverables pass to the paying user. The Company keeps only generic components, templates, and know-how, and shows the app as a portfolio example only with the user's consent.
   • AI feature usage fees (Article 11): AI features inside the app cost twice the actual cost and are switched on and charged only after the user agrees to a price estimate and monthly cap.
   • Moving to the user's own server (Article 12): subscribed users may move the app to a server in their own name for 200 credits.
   • Refunds (Article 17(6) and (7)): for an upgrade, a full refund within 7 days of payment if no new Request was sent, otherwise no refund of the remaining period; purchased app credits refunded in full within 7 days if unused, then unused credits pro rata less 10%; AI feature usage fees already used are not refunded
   • Previous services (Articles 13 to 15): credit-based app creation, production mode, and domain connection requests ended (October 16, 2026; remaining apps are deleted 7 days after they stop), video creation credit provisions grouped as previous-service provisions; welcome credits discontinued (October 14, 2026); USD payment for credit subscriptions discontinued; beta services provision removed.